Customer Advocate-Permit Tech
About the role
Job Title: Customer Advocate / Permit Technician Company: MODE Renovation Location: Southern California Pay: $18.00 - $25.00 per hour Job Type: Full-time About MODE Renovation We are known as "The Last Honest Contractor" because we stand out through transparency, direct communication, and an unwavering commitment to quality. At MODE Renovation, we transform homes and improve lives across Southern California. Unlike many in the industry, MODE operates with in-house (W2) employees rather than sub-contractors, allowing us to maintain a superior standard of excellence. What You’ll Do Permit Administration: Prepare, submit, track, and pull building permits with local city and county municipalities for residential renovation projects. Jurisdiction Liaison: Coordinate with city plan checkers, inspectors, and local departments to resolve permit corrections or delays. Customer Experience: Act as the primary point of contact, ensuring every client journey is transparent and professional. Proactive Communication: Coordinate with field teams to identify and resolve project roadblocks before they reach the customer. Payroll & Data Support: Assist with administrative tasks by importing and auditing pay data within ADP Workforce Now. Operational Auditing: Audit timecards, update payroll logs, manage new hire activations, and support direct deposit setups or W2 requests. Requirements (Must-Have) Permit Tech Experience (MUST HAVE): 1+ years of direct experience preparing, filing, tracking, and securing building/construction permits with city/county departments in Southern California. Customer Service & Admin Experience: 1+ years in a high-touch Customer Service, Account Management, or administrative support role. Technical Proficiency: Strong Excel skills (Pivot Tables and VLOOKUP are required for auditing). Software Savvy: Experience with ADP Workforce Now or similar payroll platforms is a plus. Communication: Exceptional written and verbal communication skills to navigate complex situations with clients and city officials. Detail-Oriented: Meticulous eye for detail, accurate documentation, and tracking. Schedule: Full-time (Monday–Friday), with flexibility for weekends if business needs arise. Benefits & Perks Competitive Pay: $18.00 - $25.00 per hour (commensurate with experience) + performance-based incentives. Healthcare: Full Medical, Dental, and Vision coverage. Financial Security: 401(k) plan with company match. Career Growth: Clear paths for advancement in a fast-growing, family-owned company.
Required skills
act qualification, adp human resources, audit, filing